Our year-end NO SHIP period continues through 1/5/2026. The FedEx system is under heavy strain from holiday volume and we continue to see delays across all service types, so please wait until after 1/5/2026 to ship any live animals or perishable goods. On Time and Live Arrival insurance will not be available until after the new year - even if you purchased insurance ahead of time, if you put your package into the system when insurance is not available, that insurance will not be valid!

Please note that FedEx and our offices will be closed on Thursday, 12/25/25 for Christmas Day and Thursday, 1/1/26 for New Year's Day. 

We hope you have a great holiday season, and we look forward to seeing you in 2026!

Beginning on Monday, 11/17/25 and into the New Year, our new Customer Service hours will be Monday through Friday from 7am MST to 5pm MST.

Shopify payment processing is turning off reptile accounts - We have a solution!

Reach out to HEARTLAND rep Matt Rose at matthew.rose@e-hps.com for the best service and rate for your payment processing needs. Tell him Redline sent you, he will give you personal attention and service! More details available in our blog-

Redline Project- Redline Sling Bags are available for purchase now under Supplies/Branded Merch! There is also still an opportunity to be a part of the largest and most inclusive reptile industry promo in history! Everyone is welcome to participate, COST IS MINIMAL and it's a fun and amazing promotion!  Find all the details on the Redline Blog- https://www.redlineshipping.com/blog