Every once in a while, we may need to charge your credit card (or other payment method) for an additional payment sometime after you've ordered and used your shipping label. This charge is called an "adjustment."
What causes and Adjustment Charge?
This could happen for a few different reasons. If you entered the wrong shipping address by mistake and call us to fix it after the package has entered the FedEx system, there may be an additional charge to make that correction. If you drop a package off late (or some other delay happens) and the shipment misses its Friday delivery window, we may expedite the package with FedEx to see if we can get it upgraded to Saturday delivery. That costs extra as well.
By far, the most common reason for an adjustment charge to be made is when the package dimensions are entered incorrectly at the time the label is created.
When you create a shipping label (Book A Shipment) we charge you based on the package size, weight and travel distance that you enter. When the package enters the FedEx system, they scan it with lasers for dimensional size and weigh it for actual weight to get its accurate billable weight. FedEx then charges us for the actual package you shipped. (Remember that FedEx will always round up to the next whole unit, so if your box is 7.3 x 7.1 by 9.4 FedEx bills that as an 8x8x10 sized box.)
If you book your label as 7x7x7, but have to upsize your box to the 12x9x6, or 15x11x7, FedEx charges us significantly more for that larger box. Once FedEx billing comes through (it can take 2-3 weeks for the billing cycle), we compare the package you booked versus the package you actually shipped, and we then charge you an adjustment, to cover the difference in price of those two packages (including your Redline discount). There is never a penalty fee or admin fee charged with an adjustment, it is simply the difference in price from the package you booked, and the package you shipped.
When does the Adjustment get applied?
Because of the way the FedEx system works, these charges usually don't show up for one to two weeks AFTER the shipment was completed. So the second charge to your card may seem "out of the blue" or unconnected to a specific shipment. However, you can always find adjustment charges and details under My Account/Adjustments. If you feel there is an error, reach out to us at Support@RedlineShipping.com and we are happy to go over adjustment charges with you.
Why haven't I seen any Adjustment Charges so far?
Redline Shipping waives any adjustment under $7. This doesn't mean we get credit back from FedEx, this means that we EAT those <$7 adjustments from our own pocket.
Redline Shipping launched in August 2022. We began processing adjustments in April 2023. Adjustment charges are never fun and we do not like doing it. But in order to become and remain profitable in this business, we MUST begin doing so. Adjustments as a whole often top $1000 a week, it is a tremendous expense, and a bit of a processing nightmare, but it must be done.
For most accounts we will be going through our records and looking back to January, 2023 for any adjustments that need to be made. If you find yourself with unexpected charges on your credit card, please look at My Account/Adjustments to see if explanation can be found there. And don't hesitate to email if you have any questions or concerns about these charges.
It's quite possible that you've never booked a shipment that would incur an Adjustment. If that's the case, great job!
Can I AVOID Adjustment Charges altogether?
The absolute best way to avoid any surprise charges is to be as accurate as possible when booking your labels. Double-check all address fields. Try to plan ahead for any delay risks to avoid a potential non-delivery on Friday. Don't guess on box sizes or measurements. Measure twice to be sure, and always round up as needed. Being accurate not only saves you the possibility of future adjustments, but it can also save you money at the time you purchase the label.
Don't you have to ask first before charging my card?
You agree to the Redline Shipping Terms of Service when booking your labels. We cover adjustments, and the importance of booking accurately, throughout our TOS and site FAQ. We reserve the right to have an adjustment charge when a label/shipment incurs extra charges, whether it is an Address Correction, Saturday Delivery, or an adjustment for an underbooked package. You agree to these terms when you use our site. We appreciate your understanding on this issue.